Delivery Information


Please click HERE to view Complete Delivery Rates Information.


Please click HERE to view the only Countries to which we deliver.



We always endeavour to process your order right away, but orders are only processed on usual Business days, ie; Monday to Friday.
We try to make it a rule not to work on public holidays!

IMPORTANT: while we do keep a good stock of popular items, please do not assume we have every seat combination in stock.
We will advise you of the stock situation within 2 business days of you placing your order, except during holiday periods.



IMPORTANT BREXIT INFORMATION

The date for the imposition of The Withdrawal Agreement for the UK to leave the EU is now set at January 31st 2020.

The time between February 1st and December 31st is now known as the Transition Period.

Current EU VAT regulations remain in place in the UK throughout the Transition Period.

So for orders going to all EU member countries, the price you pay on this website still includes VAT (and duties).

When your Sargent order reaches you in your EU country, there will be NO EXTRA CHARGES to be paid by you.

This will not change until at least January 1st 2021.

THEREFORE, SO LONG AS YOUR ORDER IS PLACED ON THIS WEBSITE BY NOVEMBER 14TH 2020, FOR OUT OF STOCK ITEMS, WE CAN BE CERTAIN TO DELIVER YOUR ORDER TO YOU BEFORE DECEMBER 31ST 2020 BECAUSE THE TRANSIT TIMES FOR ANYWHERE IN EUROPE ARE NO MORE THAN 6 DAYS.
IN THIS CASE YOU WILL HAVE NOTHING EXTRA TO PAY.

FOR IN STOCK ITEMS, THE ORDER DEADLINE DATE IS DECEMBER 10TH 2020


For those other countries in Europe, but not in the EU, nothing has changed - we do not charge VAT and you will have to pay duty and taxes when your order enters your country.




PLEASE VIEW OUR COVID-19 STATEMENT FOR THE CURRENT DELIVERY INFORMATION:  BY CLICKING HERE




***  You can see our RETURNS policy by clicking THIS LINK.  ***


UK DELIVERIES
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For items that are IN STOCK, there are two Mainland UK delivery options:

1. FREE - STANDARD DESPATCH - this is FREE: your order will normally be DESPATCHED to you within 3 BUSINESS days.

2. £10.00 - FAST DESPATCH - this is charged at £10.00 inc vat.
For orders received by 11:00 we will USUALLY be able to despatch the same day, otherwise it will be the NEXT BUSINESS day.
NOTE: this option is not always available.
NOTE: This option only applies for items that are in stock - we will advise you if your ordered item is out of stock.

For the UK Mainland shipments should be delivered on the NEXT BUSINESS DAY after despatch.
This is NOT a guaranteed service - it could be two days but that's very unusual.

For Northern Ireland, Standard Despatch has a nominal two working day delivery service and Fast Despatch is next working day.

For the Highlands, outlying areas of Scotland, and All Islands (excluding Northern Ireland), delivery can take 2-3 days longer.
The exceptions to this are the Orkneys and Shetland where delivery can take a full week after despatch.



EUROPEAN DELIVERIES
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European orders usually take from 2 to 6 working days to be delivered, depending on the country of destination.

For France, Germany, The Low and Benelux countries, delivery is generally from 2-4 business days after despatch.

For Scandinavia and the rest of Europe, delivery is generally from 3-5 business days after despatch.

For Non-EU countries and Cyprus, delivery can be from 4 to 6 working days, due to customs procedures.

We only despatch goods once we have received payment in full from you or your agent.

All goods will require a signature on delivery, whether it be by Carrier or Royal Mail, UK or European.


For items that are OUT OF STOCK, you will be advised of a prospective delivery date within 2 business days of our receiving your order.
Please note - prospective delivery dates are based on production schedules and expected shipments dates from the USA and can be subject to change.

We do try to keep the most popular seats and configurations in stock, but with so many potential combinations of piping, height and add-ons, we cannot keep everything in stock.
For items that are out of stock, generally speaking the backorder time will be from 2 to 8 weeks - it all depends at which point you find us in our monthly stock order cycle.
The average is 4 weeks.

PLEASE VIEW OUR COVID-19 STATEMENT FOR THE CURRENT DELIVERY INFORMATION:  BY CLICKING HERE

Please click HERE to view Complete Delivery Rates Information.


Please click HERE to view the only Countries to which we deliver.



Carriers.
We generally only use the following:
DPD Local (UK)
DPD (Europe)
Fed-EX
Royal Mail
UPS

As all deliveries require a signature, we ask that you provide a delivery address (different to the invoice address if necessary) where there is someone present during the working day to receive the goods.
You may enter delivery instructions in the 'Enter any special delivery instructions' Box on the second Checkout page.
If you request the package to be delivered without a signature, the risk for the security of the package is passed from the Courier to you.


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