Terms & Conditions
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from a website owned by CALAMANDER LTD or is making an enquiry.
For the purposes of this document, the website concerned is WWW.SARGENTCYCLE.CO.UK
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order.
You cannot opt out of these communications.
We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes directly to you but will always provide a means for you to opt out.
We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of our products and services that we believe may be of interest to you.
We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that has conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
We NEVER disclose or share buyers' information to any third parties other than as laid out above.
We NEVER disclose or share buyers' information to any third parties for marketing purposes.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and telephone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
For your peace of mind, please note that there is NO online database of our customers - no names, addresses, telephone numbers or card payment details are kept on our web server, thus your personal information is completely secure.
Your information will be: securely stored locally at our offices on hardware that has limited access to only relevant persons.
Payment card information is taken and stored by our payment management company Universal Payment Gateway. We never have sight of this data.
Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are specific to you and based on your purchasing history.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through via our Contact Us page, or by telephone on +44 (0) 1874 636666.
All orders made on this website will require a signature on delivery - this is for your protection as well as ours, in the event of a dispute arising out of a delivery problem.
Therefore the customer should, if possible, provide a delivery address where there is someone present during business hours - a Work Place is good.
If this is not possible, the customer may use the appropriate box during Checkout and provide special Delivery Instructions, such as advising which neighbour may accept the delivery, or of a safe place where the package may be left.
These instructions will be pasted onto the parcel so they can be read by the courier.
If you elect to request the package be left in a safe place without a signature, it must be on the understanding that responsibility for the package, by both the courier and us, is automatically relinquished and passed to the customer.
We use DPD for most UK and European deliveries and they will advise where they left the package and photograph it.
This information is available to the customer via the information link emailed to them by DPD.
Please note - it is entirely at the discretion of the courier driver as to whether or not they will leave a delivery without a signature as part of the delivery contract is for a signature to be obtained.
NOTE: If the delivery address is changed by the Customer, we will charge the Customer for the additional delivery charge made to us by the Carrier.
NOTE: If the delivery is refused or redirected back to us, we will charge the Customer for the additional delivery charge made to us by the Carrier.
VERY IMPORTANT: All products received from us should be fully inspected for any damage or faults AS SOON AS YOU CAN AFTER YOU RECEIVE THEM and any issues reported to us WITHIN 48 HOURS of receipt of the item. Claims for faults or damage on a new product claimed after this period WILL NOT BE ACCEPTED.
Your consumer rights when purchasing online (Distance Purchasing) are governed by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which can be found HERE.
IMPORTANT NOTE. Your right to return goods which are not faulty only applies to goods purchased over the Internet/Online and is not applicable for purchases made in person 'over the counter' at our warehouse.
That document is fairly lengthy, so here are the most relevant points for you:
1. You have FOURTEEN calendar days after receiving the goods, to evaluate the Goods, and to Notify us if you decide to cancel your order and intend to return the Goods to us.
Receipt of Goods means someone having signed for the Goods at the time of delivery, not necessarily when you the customer we have the contract with, receives them.
The term 'Goods' refers to any items from an order that have been despatched to and received by the customer, irrespective of whether or not the Goods are part of an order, or the complete order.
2. NOTE: The term 'evaluate' means to assess the design and materials used in construction of the seat, to fit it to your motorcycle and to make a short journey on the motorcycle in order to evaulate the suitability of the seat for your needs.
We recommend spending 30 minutes to one hour in the saddle - that should be sufficient.
It does NOT include riding the motorcycle for more than a few miles, on a long journey for example, as this would render the seat second-hand.
3. The EXCEPTION to the requirement for us to accept a Return request is if the goods supplied by us are Special Offers or are items Made To The Customer's Own Specifications, which may be referred to by us as a Personalised Order or Customised Order.
Payment for Customised or Personalised Orders is Authorised shortly after the order is placed and is Non-refundable.
4. Items being returned must be in as-new condition and suitable for re-sale as a new item.
This means the item/s being returned must be unmarked - no nicks, scuffs, creases or other (visible or invisible) damage or signs of use.
If the item being returned is not in as-new condition, we have the right to either offer a reduced refund or to refuse to accept the item.
Items being returned must be correctly re-packed in their ORIGINAL packaging.
5. If you want to Cancel your order and return the goods to us, you MUST notify us either in Writing or by another Durable Medium; this includes Email, Letter, or Facsimile (Fax). A telephone call is not sufficient.
6. We will only accept returned goods when they are accompanied by a Returns Authorisation Number (RAN), which we supply you when you let us know of your intention to return the goods.
7. When returning goods, in order to protect their interests, the Customer (Consumer) should ensure the goods are insured in transit and proof of posting/sending should be obtained.
The item/s being returned remain the property and therefore responsibility of the Customer until it/ they are signed for in good condition, on delivery to us.
8. For Cancelled Orders or Returns, all Return Carriage/Shipping/Postage costs and charges, and any insurance costs, are to be paid by the Customer (Consumer) - this includes any shipping charges made by us for the original outward shipping from us to you.
Generally speaking, Customers should arrange their own shipping, although we can arrange collection on request - the cost will be subtracted from any amount to be refunded to the Customer.
The most cost-effective method of returning goods is via the INTERPARCEL website HERE.
Using the Post Office / Parcel Force is usually far more expensive and we actively discourage that.
It is not necessary to use an Express service when returning goods.
Unless previously cleared with us in writing, we will only re-imburse return shipping costs up to a maximum of £15.00 within the UK.
For goods returning from Europe - the maximum is £25.00, except for Scandinavia, where it is £35.00.
For goods returned under Warranty ONLY, we will usually re-imburse the Customer for return shipping costs, or arrange collection.
Under the terms of the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we have up to 14 calendar days after receiving the returned items (in good condition) to make the refund to you.
In the usual course of things, we will make refunds within two or three working days.
10. If the Customer (Consumer) chose to have the original order sent to them using a Fast Despatch method, rather than the standard free offering, the Fast Despatch shipping charge is NOT refundable.
11. Also, please see the information under WARRANTY.
Making A Purchase
PLEASE NOTE: While the prices as shown on this website are correct at the time you make your order, we do reserve the right to change prices for out of stock items that need to be Backordered from the USA. This is due to both the current fluctuations in the Sterling / US Dollar exchange rate and also the varying airfreight rates during the Coronavirus pandemic.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the Shopping Cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
NOTE: Our website does not indicate whether or not a given item is in stock - once we receive an order, the stock situation is advised by email.
We accept Credit card and Debit card payment. If you are shopping from outside of the United Kingdom, place your order and your credit card company will automatically convert the transaction to your own currency.
You can get an idea of exchange rates here: http://www.xe.com/ucc/
We accept Visa, Mastercard, Maestro and Visa Debit/Delta, SOLO, but not AMEX or Diners. We do not charge for any item until it is ready for despatch. Backordered items are not charged until they are despatched.
Please Note - this website uses what is known as Pre-Authorisation. This means that the payment system will check that the funds are available on your Card, and will 'earmark' them, but the funds are not actually taken from your account at this time. The money will only be actually taken from your account when we despatch the goods to you, or at another time by prior arrangement with you.
When confirmation of order is received by you, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
A contract between us to supply any goods does not exist until we despatch the goods to you and send you an invoice.
This term is to protect us in the case that a mistake has been made in pricing on our website, prices of items that must be backordered have significantly changed or we are no longer able to supply a particular product for some reason.
It is also there to cover us should we need to make a shipping surcharge due to the current varying airfreight rates during the Coronavirus pandemic.
In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If your item is not in stock, we will Backorder it for you.
Backorders can take from 1 to 4 weeks to deliver - it depends where we are in the order/shipping cycle of obtaining goods from the USA factory.
If the seat you have ordered has already been backordered for our stock, then it could be as little as 1 week before the shipment arrives.
If we have to backorder your seat for you, then it will be at least 4 weeks and could be as much as 8 weeks.
We will let you know the status of your order within 3 working days of you placing your order.
You will always have the option to cancel your order if you would rather not wait.
The exception to this is if you ask us for a Customised Order.
We will not charge your card for a backorder until a few days before we despatch the goods, except by prior agreement with the Customer.
All orders to be delivered within the United Kingdom are sold at a VAT-inclusive price.
The current rate of VAT in the UK is 20%.
Since January 1st 2021 at 00.01, all orders made from outside the United Kingdom are now sent VAT-free.
All prices on this website show pricing as VAT Inclusive, with the Exclusive price shown alongside.
NOTE: there is a change in the way VAT is applied - from now on the person or entity named as the purchaser on the Invoice must also be outside the UK, although the delivery address may be different, but of course outside the UK as well.
IMPORTANT: When a customer agrees to these Terms & Conditions during Checkout, the customer is acknowledging that they are responsible for paying VAT on the whole invoice including the shipping charge at the prevailing local rate in the destination country.
The VAT due is payable when the goods are imported into the country.
The customer also acknowledges and agrees that some Import Duty may be payable. In the EU, this should be 3.8% - 4.0%, although we do not present that figure as factual.
The Import Duty is applied to the complete invoice charge including shipping.
The Import Duty may also be subject to the local VAT charge, although we have not been able to have this fact confirmed up to now.
Generally speaking, taxes and duties are collected by the courier delivering the goods.
Credit Card Security
When an order is placed via our website, the transaction is transferred to a Secure web page, BEFORE you are required to enter any credit card details.
All data entered on this secure page is encrypted using Industry-Standard 128 bit encryption.
These secure web pages are hosted by Secure Hosting Ltd, who use 128bit SSL to ensure secure transmission of your information. https://www.securehosting.com/
Secure Hosting have their Digital Certificate provided by COMODO. https://www.comodo.com/
For all purchases made online, we never actually download or see your card details.
The card details are not held in clear text on any web site or computer.
Once the Transaction has been processed, Secure Hosting only retain the last four digits of your card number for 28 days and all the other data is deleted. This is for reference purposes.
All this means that your card details are not held in any database and so cannot be obtained by any fraudulent activity by any third party.
Warranty / Guarantee
All the products on this site (excluding Special Offer items) come with a 2 year warranty on defects in materials and manufacturing, which covers any fault which can be shown either to be present at the time of manufacture or as a result of poor manufacture or quality of materials.
This two-year warranty also includes any heating component purchased as an integral part of a seat at the time of purchase.
DIY Heat Kits or any other heat product not built in to an original seat purchase are covered by a 12-month warranty only
This warranty does NOT cover accidental damage or wear and tear such as boot scuffs or clothing zipper scratches.
This warranty is only applicable to the original purchaser of any Sargent item and is not transferable to any Third Party.
All products received from us should be inspected for damage or faults at the time of receipt and any issues reported to us within 48 hours of receipt of the item.
Claims for faults or damage on a new product claimed after this period will not be accepted.
For Special Offer items, no warranty should be implied, and any warranty that may be offered will vary and is outlined on each product.
If you need to reach us, please email us via the Contact Us page.
Alternatively, you can call on 01874 636666 (International +44 (0)1874 636666) .
Or write to us at:
The Old Market Hall
This Sargent Cycle Products Europe Website is owned and operated by Calamander Ltd
Sargent World Sport Motorcycle Seats are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us via our Contact Us page.
Our Contact details:
IMPORTANT NOTE: This address is a warehouse not a retail shop and we do not keep regular hours.
Callers are welcome, but it is essential you call us at least 24 hours beforehand to make an appointment and also to check we have stock of the item you want to see.
Callers are welcome, but it is essential you call us at least 24 hours beforehand to make an appointment and also to check we have stock of the item you want to see.
The Old Market Hall
Phone: 01874 636666
Vat Registered in Great Britain GB 710 5863 50
Limited Company Registered in Wales No.: 4204374
Company Registered Office
15, Grove Place, Bedford, MK40 3JJ
- do not send mail or goods to this address as it will not be accepted.