INFORMATION ON OUR TRADING DURING THE CORONA VIRUS PANDEMIC
The health of our staff and customers is a priority for us.
We are all double-vaccinated and boosted.
Some of us have had Covid but because we are well vaccinated and practice safe procedures, we have not been badly ill.
In order to minimise any potential transmission of the virus during this period, staffing at the warehouse is reduced to one person at a time.
We also leave one clear day between any staff member attending the warehouse.
This means we are remote working, which sometimes slows things down by a day, but we are working and shipping orders as normal, within these constraints.
NOTE: we do not give an indication of current stock levels on this website, so do not assume anything is in stock - we will advise you once you have placed your order.
Or, you can make a stock enquiry via our Contact Us page.
We are operating our website, sales and despatch of goods as normal - the only thing to note is it may take a a couple of days longer for ordered in-stock items to be despatched because during the Pandemic we are only going in to our warehouse two or three days a week for despatching orders, usually during the period Monday to Thursday, as outlined above.
We do have a large amount of seats in stock, but this stock is minimised to a certain extent during the off-season.
For out of stock, Backordered items, your order will either be supplied from stock already in transit from the USA, or it will go into the following expected shipment from the USA - details below.
We currently have a shipment in transit from the USA; the order deadline for a backordered item to be included in that shipment has passed.
Assuming normal transit times from the USA, backordered items contained in this shipment should be despatched to you during the calendar week beginning August 15th.
The next shipment from the USA will leave there on August 19th and the order deadline for a backordered item to be included in that shipment has passed.
Assuming normal transit times from the USA, backordered items from this shipment should be despatched to you during the calendar week beginning August 29th.
The following shipment from the USA will leave there on September 2nd and the order deadline for a backordered item to be included in that shipment is noon on Monday August 22nd.
Assuming normal transit times from the USA, backordered items from this shipment should be despatched to you during the calendar week beginning September 12th.
You would be advised of your delivery schedule once you have placed your order.
RECEIVING YOUR ORDER
In order to make delivery of your order as safe and easy as possible, please supply a mobile phone number as your contact number during The Checkout.
DPD will communicate with you via email and/or SMS message.
You can then specify if you want the package left somewhere safe.
Most parcels are delivered by DPD Local in the UK and DPD in Europe.
The couriers no longer require you to touch any of their equipment - indeed you should not.
It is possible that by the time the box reaches you, it may be less clean than when it left us. A sensible precaution would be to wipe or spray any incoming boxes with sanitiser/disinfectant/antibacterial spray
Once you have the package, do not place it on a table or work surface - on the floor is best.
Open it and then before unpacking and removing your order, wash your hands.
Unpack the item, which you can place on a table.
Remove the box and wash your hands again.
Should you have any questions or concerns, do not hesitate to contact us via our Contact Us webpage.
We are very appreciative of your support at this time.