INFORMATION ON OUR TRADING DURING THE CORONA VIRUS PANDEMIC
We thought it would be useful for our Customers to know how we are managing things during the Covid-19 Pandemic.
The health of our staff and customers is our number one priority.
None of our staff have, or have had, the Covid-19 virus and we are all healthy. We are all double-vaccinated.
In order to minimise any potential transmission of the virus during this period, staffing at the warehouse is reduced to one person at a time.
We also leave one clear day between any staff member attending the warehouse.
This means we are remote working, which does slow things down a bit, but we are working and shipping orders as normal, within these constraints.
It has been established that wiping and spraying hard and cardboard surfaces with santiser/disinfectant is effective at killing the coronavirus.
All surfaces, tools and hands are sanitised regularly.
Couriers are met outside our premises and there is no device-signing taking place.
All boxes entering the premises are sanitised by spraying and wiping.
We open incoming boxes and then sanitise our hands before handling the contents.
All goods entering the premises are also wiped.
All our shipping boxes are stored flat on pallets, so contamination of them is extremely unlikely.
NOTE: we do not give an indication of current stock levels on this website, so do not assume anything is in stock - we will advise you once you have placed your order.
We are operating our website, sales and despatch of goods as normal - the only thing to note is it may take a few days longer for ordered in-stock items to be despatched because during the Pandemic and in line with Welsh Government guidlines we are only going in to our workplace one or two days a week for despatching orders, usually on a Tuesday, a Wednesday, or a Thursday.
We do have a large amount of seats in stock, but this stock is minimised to a certain extent during the off-season.
For out of stock, Backordered items, your order will either be supplied from stock already in transit from the USA, or it will go into the following expected shipment from the USA.
There is a shipment currently in transit from the USA: the item you want may be included in that shipment - please enquire.
We have a shipment leaving the USA on September 17th and the order deadline for a backordered item to be included in that shipment has now passed.
Assuming normal transit times from the USA, backordered items from this shipment should be despatched to you during the calendar week beginning September 27th.
The following shipment from the USA will be on October 1st and the order deadline for a backordered item to be included in that shipment is Monday September 20th.
Assuming normal transit times from the USA, backordered items from this shipment should be despatched to you during the calendar week beginning October 11th.
You would be advised of the delivery schedule once you have placed your order.
RECEIVING YOUR ORDER
In order to make delivery of your order as safe and easy as possible, please supply a mobile phone number as your contact number during The Checkout.
DPD will communicate with you via email and/or SMS message.
You can then specify if you want the package left somewhere safe.
Most parcels are delivered by DPD Local in the UK and DPD in Europe.
The couriers no longer require you to touch any of their equipment - indeed you should not.
It is possible that by the time the box reaches you, it may be less clean than when it left us. A sensible precaution would be to wipe or spray any incoming boxes with sanitiser/disinfectant/antibacterial spray
Once you have the package, do not place it on a table or work surface - on the floor is best.
Open it and then before unpacking and removing your order, wash your hands.
Unpack the item, which you can place on a table.
Remove the box and wash your hands again.
Should you have any questions or concerns, do not hesitate to contact us via our Contact Us webpage.
We are very appreciative of your support at this time.