Delivery Information


We always endeavour to process your order right away, but orders are only processed on usual Business days, ie; Monday to Friday.
We try to make it a rule not to work on public holidays!

IMPORTANT: while we do keep a good stock of popular items, please do not assume we have every seat combination in stock.
We will advise you of the stock situation within 2 business days of you placing your order, except during holiday periods.


Sargent seats with the most popular piping colours are generally available from stock.

However, as is inevitable with such a wide range, an item may not be in stock.

For an item not in stock, it may already be backordered from the USA Factory so delivery time could be as little as 1 week.

For those items not already backordered from the USA manufacturer, please allow 4-6 weeks for delivery.

Currently, for orders placed between November 6th and November 19th inclusive, if the item ordered is NOT in stock, delivery should be DURING the week BEGINNING December 11th.

Currently, for orders placed between November 20th and January 7th inclusive, if the item ordered is NOT in stock, delivery should be DURING the week BEGINNING January 29th.


Once you have placed your order, we will advise you of the stock status within 2 Working Days.

If you have a holiday planned, or another deadline, please be sure to order in plenty of time.

Please Click HERE for full Delivery Information.


Once you have placed your order, we will advise you of the stock status within 2 Working Days, except during holiday periods.

If you have a holiday planned, or another deadline, please be sure to order in plenty of time..



***  You can see our RETURNS policy by clicking THIS LINK.  ***


UK DELIVERIES
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For items that are IN STOCK, there are two Mainland UK delivery options:

1. FREE - STANDARD DESPATCH - this is FREE: your order will normally be DESPATCHED to you within 3 BUSINESS days.

2. £10.00 - FAST DESPATCH - this is charged at £10.00 inc vat.
For orders received by 11:00 we will USUALLY be able to despatch the same day, otherwise it will be the NEXT BUSINESS day.
NOTE: this option is not always available.
NOTE: This option only applies for items that are in stock - we will advise you if your ordered item is out of stock.

For the UK Mainland shipments should be delivered on the NEXT BUSINESS DAY after despatch.
This is NOT a guaranteed service - it could be two days but that's very unusual.

For Northern Ireland, Standard Despatch has a nominal two working day delivery service and Fast Despatch is next working day.

For the Highlands, outlying areas of Scotland, and All Islands (excluding Northern Ireland), delivery can take 2-3 days longer.
The exceptions to this are the Orkneys and Shetland where delivery can take a full week after despatch.



EUROPEAN DELIVERIES
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European orders usually take from 2 to 6 working days to be delivered, depending on the country of destination.

For France, Germany, The Low and Benelux countries, delivery is generally from 2-4 business days after despatch.

For Scandinavia and the rest of Europe, delivery is generally from 3-5 business days after despatch.

For Non-EU countries and Cyprus, delivery can be from 4 to 6 working days, due to customs procedures.

We only despatch goods once we have received payment in full from you or your agent.

All goods will require a signature on delivery, whether it be by Carrier or Royal Mail, UK or European.


For items that are OUT OF STOCK, you will be advised of a prospective delivery date within 2 business days of our receiving your order.
Please note - prospective delivery dates are based on production schedules and expected shipments dates from the USA and can be subject to change.

We do try to keep the most popular seats and configurations in stock, but with so many potential combinations of piping, height and add-ons, we cannot keep everything in stock.
For items that are out of stock, generally speaking the backorder time will be from 2 to 8 weeks - it all depends at which point you find us in our monthly stock order cycle.
The average is 4 weeks.

Sargent seats with the most popular piping colours are generally available from stock.

However, as is inevitable with such a wide range, an item may not be in stock.

For an item not in stock, it may already be backordered from the USA Factory so delivery time could be as little as 1 week.

For those items not already backordered from the USA manufacturer, please allow 4-6 weeks for delivery.

Currently, for orders placed between November 6th and November 19th inclusive, if the item ordered is NOT in stock, delivery should be DURING the week BEGINNING December 11th.

Currently, for orders placed between November 20th and January 7th inclusive, if the item ordered is NOT in stock, delivery should be DURING the week BEGINNING January 29th.


Once you have placed your order, we will advise you of the stock status within 2 Working Days.

If you have a holiday planned, or another deadline, please be sure to order in plenty of time.

Please Click HERE for full Delivery Information.


Please click HERE to view Complete Delivery Rates Information.



Please click HERE to view the only Countries to which we deliver.



Carriers.
We generally only use the following:
DPD Local (UK)
DPD (Europe)
Fed-EX
Royal Mail
UPS

As all deliveries require a signature, we ask that you provide a delivery address (different to the invoice address if necessary) where there is someone present during the working day to receive the goods.
You may enter delivery instructions in the 'Enter any special delivery instructions' Box on the second Checkout page.
If you request the package to be delivered without a signature, the risk for the security of the package is passed from the Courier to you.


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